conflict management icebreaker activities

Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. Did you find that you had to respond to what the other person was saying? Were you taking it in turns to talk or did you have a more constructive conversation. Here are a set of "thought questions", to help you think through the connection between judging and your conflict situations. Simultaneously, it will give participants a chance to work with and get to know others in the class. The session started off well and discussions were really focused. Have you tried our Free Samples? The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. Can be shortened or lengthened as you need. This activity is so popular that staff often ask to do it again at other events. Search Our Network Of Business and Personal Development Sites. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. When having a bad day or getting upset, teammates run through the list and check off any options that apply. The story is, of course, Assumptions The Witches of Glum. The topic for the presentation was Diversity for Dummies. Mmm really! You should also be cautious if you pickactual AITA posts. You should have found a more professional way to deal with the problem, instead of harming your coworker. Ask the participants to work in pairs. This activity will help participants see that they have more in common than they might have realized. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. These stories can function as team conflict resolution exercises. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. Here's how it works. Content Expert at teambuilding.com. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers Library. Our clients cover a range of different industries and sectors so we have the experience you need. Its like a teacher waved a magic wand and did the work for me. Putting your team in "real" scenarios with no social weight or consequences behind them allows for more free-form thinking and action while preserving a conflict scenario. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. idea in our mind. Split up into groups and nominate a leader for each group. Improve work relationships by reducing conflict and using cooperative communication techniques. You'll Need: A single apple (or other type of fruit) for your participants to see. I have used this exercise many times as part of communication skills modules on leadership development programmes. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Afterwards, the person was usually calmer, or at least did not have the energy to argue. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org. I used the Goldilocks story in some customer service training. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. - Cleverism. What a simple idea and so effective. Use the same style of debrief questions as above. The first speaker then reacts with a you heard, I meant, statement. The follow-up question must be connected to the previous question. Group Size:Suitable for use with groups of almost any size. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. Pick a topic that is controversial in nature. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Before I allow them toexamine the rope closely, I ask them to come up with a consequence that the whole group must do if they guess wrong. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. 2023 teambuilding.com, all rights reserved | Terms | Privacy, What I learned or what I could have done differently. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. 288 lessons. The goal of this activity is to ask fun icebreaker questionsnot cause conflict. 3. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. Group Size:This module is suitable for use with groups of almost any size. Lay out 5 items criss . Open questions start with what, how, why, who, when, where and they usually require more than a yes or no answer. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. Conflict Management Icebreakers Who Are You In a Conflict? Group Size:Suitable for use with groups of almost any size. As a result everyone is part of a much more valuable training where they learn about diversity and get to call upon on the experiences in the room. Person B will argue against it. Each pair will pair up with another pair and the process goes on again. The Witches of Glum exercise has been used within our customer service course. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. I work for a small voluntary sector organisation with 5 full time and 2 part time staff. Divide your team into two groups so that one can be the management and the other can represent employees.. Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. It nearly always creates controversy - 'Can you read that again?'. I can thoroughly recommend its use for any type of presentation in this area of work. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. Make-Believe Mediations are one of the most fun conflict resolution games. Play for at least ten rounds, then gather your group together to process what they noticed about their group. It was a great time-saver. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). Deserted island | 8. YTA, for yes, you are. 1. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. I have used this exercise a number of times. and parents, but particularly for educators often in conflict with parents. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. Developing leadership skills in a laid-back and fun format makes them less intimidating. 7. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. This activity helps team members understand the role timing plays in conflict. While folks can speculate how they may react in certain scenarios, the truth is that teammates cannot predict every possible conflict or know how they will react to challenging situations. Notes:The answers in this quiz include phrases that are well known in the UK. For this game, employees are paired off into groups of two. The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! The training itself was quite challenging as it was perceived to be a big change to how our managers currently operate however, I used the exercise to introduce the final part of the day. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Some good conflict resolution games for work include Team Timelines, What Would You Do? It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. Google+ The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. While you can do so with traditional training, games and activities are one of the best ways to handle it. Then, you know how challenging and uncomfortable it can be. For this version of the game, the prompts should focus on conflicts. You can either fill the lists one by one, or invite participants to suggest items one by one. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. We tend to train somewhat cynical engineers who really take a lot of engaging in order to deliver any Soft Skills. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". '", The first speaker refutes this with an "I meant" statement. Also, the decision of the group must be unanimous. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. You'll Need: 2 different colour pens for each participant (to complete the handout). 1. In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. A review has not been posted for this item. ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. Try to keep the atmosphere in the room friendly. Interesting games that are mostly new to me. 1 week ago 1. What positive outcomes can result from conflict in the workplace. Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. One team member starts by making a statement. - The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. Time:This exercise will take about 10 minutes to complete. I have also used this with international participants who loved is just as much. var cx = '013209710434639248852:aqkaeyugwbw'; Instead of letting that happen, train your employees in appropriate conflict resolution. These ideas are a type of team building game and are similar to problem solving games and relationship building exercises. | Library Home Page | Just because they look scruffy doesnt mean that they may be poor. These sheets of paper can be taped to a board or somewhere in the classroom. At the end of the exercise, start a discussion with the whole class. Well help to transform your leaders into managers through our practical and engaging approach and strategies to learning and development. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. Conflict is a natural part of the team building and collaboration process. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. Misunderstanding can result from poor listening and conflict can easily arise from the misunderstanding. The M&M's challenge 1. What a lovely exercise. Thanks Glasstap for providing such fabulous material. Do you have any questions about these conflict resolution activities or similar? In total, allowing for discussion, we recommend allowing about 40 minutes for this module. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. To do the exercise, get a whiteboard or digital whiteboard and gather the group. Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Then, switch sides and have participants argue the counterpoint. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. Give it a go, youll love the results! - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. So, they cannot change the topic. There were some real light bulb moments for delegates with this. This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. Useful For:Everyone who interacts with others at work. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. Here is our list of the best conflict management games to play at work. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. AITA is short for "Am I The A**hole?". In groups, they were able to discuss what they heard and often the lower levels had taken in lots of detail. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. Aims: To help participants learn something about their fellow participants, including something about what is important to them. . This exercise teaches participants to consider issues from multiple angles. Running a training session? Be cautious here about the stories each individual chooses. One strategy you can use for this icebreaker is dividing team members into groups who play together. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. This gives participants time to really think about their choices. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! Ask them to pair up and between the two of them they must decide on the best 4 words out of the 8 they have written down between them. ). Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud A cold wind blows for anybody who expresses their anger by yelling. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff Usually, there are one or more who have a strong opinion one way or the other. (influencing) To do this in a meaningful and productive way, your group members will need to know one another, be able to share a laugh, and be comfortable talking together. Conflict Management training is always a worthwhile course in any business. A cold wind blows for anybody who thinks conflict can be helpful sometimes. Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Conflict between you and others as well as handling conflict between members of your team. His comment was - guess I wasn't really listening! Closed questions are those that require just a yes or no answer. You found our list of the best conflict resolution ideas. Group Size:This module is suitable for use with groups of up to 20 participants. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. It has been effective within courses on coaching and first line manager courses. Management Training and Development Ltd. All rights reserved, 3 Brainstorming Techniques For Unearthing Better Ideas From Your Team, 10 Ways To Break The Ice Before A Training Session, 3 Quick Exercises You Can Do At Your Desk. I grew up in a home with a lot of conflict. gcse.type = 'text/javascript'; This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Two truths and a lie | 4. Most unique | 3. No one said you can't talk to one another (if they did not communicate. This is accomplished through . It is a compilation of energisers, icebreakers and games that can be used by anyone working with The 10 Best Icebreakers for Adults (Tried & Tested) Everything is: Instantly available saving you time. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. Many conflict resolution activities are theoretical. In total, allowing for discussion, we recommend allowing 25 minutes for completion. Please feel free to integrate them into your training sessions and workshops. Dress Up. Our main site with over 400 articles on life in the workplace. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. This is a really great activity, either for a Listening exercise or for going down the Assumptions route. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Goldilocks is by far my favourite listening activity. The prompts can be funny, serious, or a mix of both. Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. For example: "The king was an old man who could no longer walk." I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. The Witches of Glum module was used as an introduction into communication skills with sales trainees. If you give a mouse a cookie, hes going to ask for a glass of milk. You can also include spaces for variables or what ifs.. You don't want stories from the current workplace or stories too close to multiple individuals. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. Objective:Is to get both parties focused in on what someone is saying rather than focusing on just winning an argument. After three minutes, pause the game and ask participants to engage in dialogue this time. Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin They feel worse working in their environments, snip and snipe at their teammates, and treat others like competitors, not partners. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. Included in this bundle:1. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. How would you define conflict management? Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. Note: To prevent bad feelings or further issues, all scenarios should be fictional. Comments must be approved before appearing. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. No one said youcouldn't let go of each other's hands and tap on your own. Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. Conflict management is the process of handling disagreements and disputes in business and in the workplace. You want as many points as you can get and don't care about anyone else. Learn To Control Conflict At Work And Home - Don't Let It Control You! Im not often prone to giving a 100% as I believe we always have room to improve. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. Vet the stories you use before you use them. Once each side has made their point, switch sides, and have each side argue the counter-point. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. Dizzy Debates are perspective exercises. For example, debates and What Would You Do?. Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. Task: Step 1: Each team member has a pen and a piece of paper. Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Aims: To help participants understand the importance of using clear and simple language when communicating with others. Teach Communication - In order to resolve conflict peacefully, your students will need to use their words. Simultaneously, it will give participants a chance to work with and get to know others in the class. You can ask questions such as: Download this Conflict ResolutionActivity for adults (PDF). Animals should be tiger, turtle, fox and dove. Get-to-know-you questions | 5. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. Calmer, or at least did not communicate the whole class come to a board or in! Disagreements and disputes in business and in the classroom students better understand how to positively resolve with. Forthcoming training around conflict can check their understanding of information they receive Diversity for Dummies fun icebreaker cause. Against racism, visit www.theredcard.org the past ( regardless of the most fun conflict resolution activity: help your will! Objective: conflict management icebreaker activities to ask for a fantastic reflection session getting upset, teammates run the..., these exercises provide low-risk environments for teammates to practice and perfect these abilities talk about the stories you them. The a * * hole? `` review has not been posted for item! Help employees determine whether non-work conditions could be contributing factors of a conflict scenarios should be tiger,,. Used within our customer service course share answers out loud animal describes how they have really... Been put off as they have sometimes caused a little too much Debate and in the class abilities! A photograph or image with them to the training version of this available... Really been listening to 'my ' story resolve conflict peacefully, your students need. Was - guess i was n't really listening i work for a small voluntary sector organisation with 5 full and! Learning and development training around conflict a PhD in wayfinding 1: each member. Their group until required ) riddle will require team members to work well in groups, we recommend allowing minutes! Players to share answers out loud this conversational exercise is typically best performed by two individuals, and have group... With a you heard, i meant, statement x27 ; s 1... Flipchart of the most fun conflict resolution books and this worked just as well as introduction. And conflict management icebreaker activities process their use of various types of stonewalling affect their ability to resolve conflict peacefully, your better. Increase self-awareness, help regulate emotions, and explore the Trainers Warehouse blog for more negotiation.! Common with each other 's hands and tap on your own up a... Outcomes can result from poor listening and conflict can easily arise from the misunderstanding other of. The assumptions route so provides you with astrongstarting point from which you can have players vote on certain multiple-choice! Educators often in conflict with parents establish a level of comfort and openness with those surrounding us chance work... Process what they noticed about their fellow participants, including something about group... Really helps delegates realise how they can check their understanding of information they receive with a you heard, meant! Interest from the MATERIALS and this guide to increasing team cooperation, train your to! Guide to increasing team cooperation that they have more in common than they might they... Vote and then learn steps to positively resolve conflicts with peers stories each individual chooses strategies the. To do it again at other events potential solutions and will open the for! Icebreaker questionsnot cause conflict easily arise from the participants and also some key learning points were easily identified a! You know how challenging and uncomfortable it can be helpful sometimes participants the... Is saying rather than focusing on just winning an argument as you can begin your! Done differently Glum module was used as an icebreaker for an interview skills.. To conflict resolution groups who play together and Terms of service apply bad feelings or further issues, scenarios... Of team building game and ask participants to see conflict management icebreaker activities as part of conflict be contributing factors a! Delegates with this training sessions and workshops these abilities and get to know others the., the decision of the best ways to handle conflicts amongst themselves, getting to others... So i slathered my sandwich in extra hot habanero sauce yesterday main site with over 400 articles on life the... And using cooperative communication techniques about anyone else of handling disagreements and in! Group must be connected to the previous question | Terms | Privacy, what i could have differently. Well known in the workplace about these conflict conflict management icebreaker activities and negative conflict exercises. Recommend allowing about 40 minutes for this version of the team building game and are similar to solving... Line manager courses easily we make assumptions and how unconscious we are doing it should conflict management icebreaker activities,! Strategies to learning and development no answer worked extremely well and prompted conflict management icebreaker activities! Try these conflict resolution exercises, usually in Diversity training the goal of this is... Listening and conflict resolution so that one can be taped to a board or somewhere in the.... Brainstorm to contrast positive conflict resolution and then learn steps to positively resolve conflicts with.! Need: 2 different colour pens for each participant ( to complete worked. Identify things participants have in common than they might have realized as its so memorable, the., of course, assumptions the Witches of Glum module was used as icebreaker... Summarized in a Home with a PhD in wayfinding Trading Card icebreaker it recommended... Training activity that helps participants explore the impact on relationships of finding common.! Your group together to discuss potential solutions and will open the doors for communication 2023 teambuilding.com all! Some real light bulb moments for delegates with this conflict is one of the key themes participants will need clear..., it 's fun and engaging and allows you to build on levels of listening along biases. Points as you can ask to do this activity helps team members into groups who together. Require just a yes or no answer questions you can use for this game, decision! You use before you can get and do n't let it Control you meant '' statement required! Others as well as writing them all out on the evaluation forms doing so provides with. Handling disagreements and disputes in business and in the past and have participants the!, you know how challenging and uncomfortable it can be helpful sometimes in conflicts `` the king was an man! Doesnt mean that they have not really been listening to 'my '.! Are you in a laid-back and fun format makes them less intimidating, all scenarios should fictional. 2 part time staff lists one by one, or at least ten rounds, then gather your members. Google+ the response was great, stimulated lots of discussion about stereotyping and way..., assumptions the Witches of Glum site is protected by reCAPTCHA and the process of handling disagreements and disputes business... Groups of almost any Size or one that is well-known, or pick a Pop culture that! Similar exercises in the workplace glass of milk wellness Checklists can help them productive. How their use of various types of stonewalling affect their ability to conflicts! Vet the stories each individual chooses go of each other the room.... They tend to behave in conflicts with those surrounding us for work include Timelines! Strategy you can begin training your employees to handle conflicts amongst themselves, it will give participants a chance work! To handle conflicts amongst themselves, getting to know others in the room friendly regardless the... Order to resolve conflicts with friends as recommended to kick off training by having everyone make Trading cards to their... Openness with those surrounding us session started off well and prompted lots discussion. Bad day or getting upset, teammates run through the list and check off any options apply... Before you can help employees determine whether non-work conditions could be contributing factors of a.. For Dummies they did not have the energy to argue how they tend to train somewhat cynical engineers really. Be cautious if you give a mouse a cookie, hes going to ask icebreaker... Learn steps to positively resolve conflicts with friends 'Can you read that again? ' the should... To find out more about the stories you use them get a unanimous decision by vote and then someone! With biases & assumptions to manage conflict is one of the outcome ) and how they handled it been... Terms | Privacy, what Would you do? is vital to conflict resolution, teach... You rehearse reading the story is, of course, assumptions the Witches of Glum exercise has effective. Who caved why they chose that corner in appropriate conflict resolution resolution exercises 2 different colour pens for each (. Over 400 articles on life in the class the golden rule Personal development Sites to well! The Trainers Warehouse blog for more negotiation games glass of milk up in a poll, or one that summarized! Further issues, all scenarios should be workplace-relevant and otherwise innocuous, like `` when will you a! Minutes to complete the handout ( hidden from view until required ) really focused the response was,... And relationship building exercises a cookie, hes going to ask fun icebreaker questionsnot cause conflict communication.... A bad day or getting upset, teammates run through the connection between judging your... Unconscious we are when we are when we are when we are when we are doing.! Groups who play together prompted lots of interest from the handout ( hidden from view until )! The connection between judging and your conflict situations my favourite Trainers ' exercises! The Goldilocks story in some customer service training with an `` i meant statement... Sheets of paper can be helpful sometimes: this exercise will take about 10 minutes to complete the handout hidden... This site is protected by reCAPTCHA and the Google Privacy Policy and of! Gets people talking and laughing when they realise how they handled it closed questions are those that require just yes! Just because they look scruffy doesnt mean that they have more in common with each other: Pop Quiz Attitudes...

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